Last Updated: July 1, 2016
Our main purpose in collecting personal information is to provide you with an uninterrupted, secure, personalized, capable, and unique service. By using our service, you agree that we may use your personal information for the following purposes:
- Povide the services and customer support you request;
- Prevent potentially prohibited or illegal activities, and enforce our user agreement;
- Customize, measure and improve our services, content and advertising;
- Resolve disputes, collect fees, and troubleshoot problems;
- Tell you about targeted marketing, service updates, and promotional offers based on your communication preferences; and
- Compare information for accuracy, and verify it with third parties.
We will not and do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may occasionally share your email with our affiliates and promotional partners to enhance our offering to you. We may also combine your information with information we collect from other companies and use it to improve and personalize our services, content and advertising. If you don't wish to receive marketing communications from us or participate in our various advertising programs, simply indicate your preference where applicable either on a specific page of the site or by following the directions provided in an email or from a link on the advertisement.
COLLECTION OF INFORMATION/DATA
You have the ability to browse our website without disclosing to us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. If you choose to provide us with personal information, you consent to the transfer and storage of that information on servers utilized by Valorwings.com.
We may collect and store the following personal information:
ACTIVITY ASSOCIATED WITH USER IDS
- Email address, log-in name, user id and address
- Community discussions, chats, dispute resolution, correspondence through our sites, and correspondence sent to us;
- Transactional history/information based on your activities on the sites;
- In some cases and as required, billing and other information you provide to purchase our service;
- Information from other companies, such as demographic and traffic data;
- Other information from your interaction with our sites, services, content and advertising, including computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information; and
- Other supplemental information that we deem necessary for the purpose of providing users great service.
Your user ID is displayed throughout the website and is therefore inherently available to the public. All of your activity on our sites is traceable to your user ID. Other people can see your service listings, and to some extent and in some cases,services that you have purchased in the past, feedback, ratings and associated comments, etc. Notices are sent to other community members regarding suspicious activity and policy violations on our sites and may refer to user ids and specific items. Therefore, if you associate your name with your user ID, the people to whom you have revealed your name may be able to personally identify your activities on our website.
We may post your endorsement on our website and application along with your name and/or photo with your consent. If you want your testimonial removed please contact us.
OUR DISCLOSURE OF YOUR INFORMATION
We may disclose personal information to respond to legal requirements, enforce our policies, respond to claims that a listing or other content violates the rights of others, or protect anyone's rights, property, or safety. We may also share your personal information with:
Members of our corporate family to help detect and prevent potentially illegal acts and provide joint content and services (for example, registration, transactions and customer support). Our corporate affiliates will send marketing communications only to users who request these services.
Service providers under contract who help with our business operations (such as fraud investigations, bill collection, affiliate and rewards programs and other similar service).
Other third parties to whom you explicitly ask us to send your information (or about whom you are otherwise explicitly notified and consent to when using a specific service).
Law enforcement or other governmental officials, in response to a verified request relating to a criminal investigation or alleged illegal activity. In such events, we will disclose information relevant to the investigation, such as name, city, state, zip code, telephone number, email address, user id history, ip address, fraud complaints, and service requests and listing history.
Without limiting the above, in an effort to respect your privacy and our ability to keep the community free from illicit behavior, we will not otherwise disclose your personal information to law enforcement, other government officials, or other third parties without a subpoena, court order or substantially similar legal procedure, except when we believe in good faith that the disclosure of information is necessary to prevent imminent physical harm or financial loss or to report suspected illegal activity.
We use "cookies" (small files placed on your hard drive) on certain of our pages to help analyze our web page flow; customize our services, content and advertising; measure promotional effectiveness, and promote trust and safety.
Some critical items you should be aware of regarding cookies are as follows:
NO SPAM, SPYWARE OR SPOOFING
- Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session.
- You are always free to decline our cookies if your browser permits, although doing so may interfere with your use of some of our sites or services.
- You may encounter cookies from third parties on certain pages of the sites that we do not control. (For example, if you view a web page created by another user, there may be a cookie placed by that web page.)
We, our affiliates, other members/users do not tolerate spam. We highly encourage you to set your Valorwings.com notification preferences so we interact with you as you prefer. You are not licensed to add other Valorwings.com users to your mailing list (email or physical mail) without their express consent. To report Valorwings.com related spam or spoof emails to Valorwings, please forward the email to our support team at hero@Valorwings.com. You may not use our communication tools to send spam or otherwise send content that would violate our user agreement. We may automatically scan and may manually filter messages to check for spam, viruses, phishing attacks and other malicious activity or illegal or prohibited content, but we do not permanently store messages sent through these tools.
PROTECTING YOUR ACCOUNT
Your password is the key to your account. Do not disclose your Valorwings.com password to anyone. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify Valorwings.com and change your password.
Accessing, reviewing and changing your personal information
You can see, review and change most of your personal information by signing on to Valorwings.com. Generally, we will not manually modify your personal information because it is very difficult to verify your identity remotely. You must promptly update your personal information if it changes or is inaccurate. Once you make a public posting, you may not be able to change or remove it. Upon your request, we will close your account and remove your personal information from view as soon as reasonably possible, based on your account activity and in accordance with applicable law. We do retain personal information from closed accounts to comply with law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce our Valorwings.com user agreement, and take other actions otherwise permitted by law.
Your information is stored on servers utilized by Valorwings.com. We treat data as an asset that must be protected and use lots of tools (encryption, passwords, physical security, etc.) to protect your personal information against unauthorized access and disclosure. However, third parties may unlawfully intercept or access transmissions or private communications, and other users may abuse or misuse your personal information that they collect from the site. Therefore, although we work very hard to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private.